Microsoft Support
Secure setup centre

Get your device ready for remote support.

Choose the required tool below. TeamViewer QuickSupport is available for Windows and Mac. Microsoft Remote Assistance is available for Windows.

Choose a download

Select the option recommended by your support technician.

Windows

Windows QuickSupport

For Windows computers. Run the downloaded file and share the displayed support details with your technician.

Windows 64-bit No installation
Download for Windows
macOS

Mac QuickSupport

For Mac computers. Open the downloaded file, then allow the requested macOS screen-recording and accessibility permissions.

macOS Guided permissions
Download for Mac
Older Version for Windows
Windows

Older Version for Windows

Download the Microsoft remote-assistance setup. The file will request administrator permission and complete the setup automatically.

Automatic setup Administrator access
1 DownloadSelect the option recommended by your support technician.
2 Open the fileApprove any system prompts or security permissions shown on your device.
3 Connect with supportStay on the page and follow the technician’s instructions to continue.